Joe is the facility manager at a large campus which includes 10 buildings, many of his tenants are tech start-up companies. These companies need to secure their intellectual property more than others. Therefore, access control and video surveillance is deployed throughout their business landscape protecting all spaces indoors and outdoors.
Lever 1: replace Batches with Apps
Start-ups have the tendency to move in then out and hiring practices at a breathtaking speed. Joe can manage the constant on and off-boarding of companies, employees and guests with a few clicks. This is possible since the tech affine staff and their guests prefer to use their smartphones to access buildings and rooms. Thus producing and handing-in and -out batches is a thing of the past.
Lever 2: chase the Outliers
When Joe was hired his main concern was handling the flood of security messages and alarms. After a few challenging months and a lot of overtime, Joe decided to deploy an intuitive analytics cloud software that crawls through the data and directs him to outliers, anomalies, and potential false alarms.
Doors with an excess of, “doors held” and “access denied”, for example, became simple for him to handle with a change in settings to avoid these types of message.
This cleanup reduced the number of alarms by 80%, easing his daily workload. Now Joe can attend to genuine alarms and not miss real issues while technicians deal with false activations.
Lever 3: rely on Industry proven Workflows to resolve Incidents.
Joe now sees the alarms most worth his attention, so he can react quickly to avoid a breech. Fortunately, this software can be used on his smartphone to guide him through predefined workflows representing industry’s best practices. This is key since fast resolution of incidents is the best way to limit their impact.
While resolving the incidents Joe classifies the alarms. This information is then used by the software to direct Joe to further sources of false alarms or outliers that need his attention. Joe was able to identify a door sounding a constant false alarm. When investigated he discovered on rare occasions on a windy day the breeze creates vibrations that set off the detector, therefore false alarm.
Stay on Top of Data, to remain on Top of Security
Joe is quite happy and achieves his daily workload without consistent interruptions and enjoys managing the campus without stress. Joe is not a security expert, but able to solve the issues himself by following the intuitive workflow to reduce the alarms being triggered and give tenants the confidence that their intellectual property is secure. Joe now has time to get out of the office and socialize with the international crowd that comes in and out of the campus. Overtime has become a part of the past due to a cloud software that allows him to leave work on time.
If you are interested to learn more about Joe’s journey to security freedom, click here.