Hong Kong enjoys an extremely reliable energy supply that excels many top cities around the world, thanks to Hong Kong’s electricity providers which have been delivering the best-in-class utilities with reliability up to 99.999%. Despite the provision of such a highly reliable energy supply, there is a growing call to innovate for a greener and smarter energy. Technologies such as Renewables (RE), Distributed Energy Resources (DES), Demand Respond user engagement (DR), Vehicle to Grid (V2G) and Micro-Grid application (MG) have been in full swing in many countries. However, such development in Hong Kong is still limited due to an ambiguity between reliability and innovation. Can Hong Kong be successful in bringing innovation while maintaining high supply reliability?
Think Big, Start Small and Scale Fast
Siemens has been disrupting the norm of the city by innovating across various sectors and we started innovation in the energy sector by collaborating with our customers to “Think-Big, Start-Small, and Scale-Fast”. During the pandemic, many organizations were facing challenges to work at sites, staff working from home or in split teams under the social distancing rules. As a result, the operation and maintenance of power supply has been seriously affected. Consequently, we have been thinking “BIG” by embracing “Predictive Maintenance” and “Just-in-Time (JiT) replacement”, aiming to generate valuable and futuristic insights on the health of assets.
Customer Trust as a foundation of innovation
In most of the cases, customers intend to invest in new technologies based on their trust towards a technological provider like Siemens, because it is hard to justify the confidence and relieve concerns over liabilities that may arise from innovations. Being a trusted partner of Hong Kong, we have implemented the Condition Monitoring and Asset Performance Management system since 2012, serving as a foundation for future innovation. Coupled with our strong experience in design, manufacturing operation and maintenance of power supply equipment, we have built up a reliable asset model for improving asset transparency and optimizing resources in a stepwise approach. That also helped us build our local competence and confidence to expand our portfolio from utility to commercial sectors.
COVID-19 as a catalyst for innovation
With Covid-19 as a catalyst to boost technology implementation, we developed innovation with trust by starting with “SMALL” things. Through installing sensors like smart breakers to collect data and cloud technology implementation, the customers can benefit greatly from the asset transparency with small-scale setup. Once the application is proven to be feasible and valuable, such adoption can be scaled up in an exponentially “FAST” rate, and ultimately the plants and resources can be better managed anywhere, anytime, without geo-restriction.
Such implementations can sometimes be time-consuming and resource-intensive, yet we are keen to accelerate the digital journey with our customers and support them in overcoming the pandemic crisis. As long as we know our customers better, they can help us generate more business, and we believe this is the only way to gain customer trust and develop a sustainable business.